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FAQ's

How to choose the right mattress?

With so many types and combination of mattresses available in the market, we are sure choosing the right mattress isn’t easy for you! We have made it simple for you! At SnugRest, we have designed mattresses to suit different routines and activities you go through. Just pick the right profile and you have found your match!

How have you made different Customer Profiles?

Over the years of experience of interacting with thousands of customers, we have created different customer profiles based on their age, daily routine & health issues. We have done an extensive study of the different types of people buying mattresses at different phases in their lives. Basis their age and profile, we could understand their daily routine and different levels of stress they face, physically & mentally.

Why should I choose profile-based mattress over a other mattress?

In a time and age where everything is customised, how can one mattress suit all types of customers? Every customer’s age, daily routine and health conditions are different and our mattresses are made to specifically suit them!

Should I buy mattresses designed to suit my daily routine?

Yes! Absolutely! Every individual’s daily routine is different. Their health conditions, level of activity and stress are also different. Some travel a lot while others sit at a desk for a very long time. Some have a very active lifestyle while others have a fairly relaxed one. We understand that comfort is the primary need at all phases in life. However, we cannot overlook the different levels of firmness required based on their age and activity along with the body temperature that needs to be maintained.

What should we consider while buying a mattress?

The most important things in any mattress is the comfort it provides, how well it supports your body, the temperature it maintains and its durability. You should look for the right combination of the above factors to get the right mattress. If you need any advice on what works best for you, you can get in touch with us.

Does a wrong mattress affect my health?

Yes! An individual sleeps for 7-8 hours a day – almost 30% of your life. Mattresses are very important and define how well you sleep. It may also affect your health. A good mattress on the contrary will make you feel active and fresh all day long! We recommend considering your preferences while buying a mattress.

What is different about SnugRest Mattresses?

Based on our study of different customer profiles and routines we have combined different types of high quality foams to get the right level of firmness and temperature for each of the different profiles without compromising on the comfort level. These customer profile based mattresses have been tried and tested by over 50,000+ customers we have catered to in the past and have a satisfaction rate of over 98%.

How to understand which foam has been used in the mattress I have selected?

Each of our product page has the details of the composition of the mattress. We use the right proportion of each layer to ensure you get the right level of firmness and support.

Do you have Any sleep specialist with you?

Yes we have Dr. Anukant Mittal on board who is a sleep specialist & psychologist.

Products Related

How to clean SnugRest mattress upper zipper cover?

Do not machine wash or dry the mattress cover as it may shrink or tare. Instead, unzip and remove the cover and spot clean with a mild detergent - gently dabbing the cover rather than rubbing it. Make sure the cleaned area is 100% dry before replacing the cover or placing sheets and blankets back on the mattress.

Does the mattress smell of chemicals?

Like most new products, our mattresses may have a smell of chemicals or foam which is absolutely normal.

Does the mattress become softer over time?

An increase in softness of the foam is normal over a period of time. This generally happens because of continuous use of the mattress. Specifically, for memory foam mattresses, normal change in softness and recovery time occurs over a period of time. This does not affect the pressure relieving qualities of these mattresses.

My mattress looks different than the one on the website?

Minor Variations in the look and feel of the mattress is normal. This may be due to the lighting and camera effects in the photo on our website.

Can a SnugRest mattress be customized to my bed size?

Yes it can. We request you to refer to our How to Measure page here to understand and provide it to us at orders@snugrest.in with your contact details. We will get in touch with you and help you place an order and make the payment.

What is the life of SnugRest mattress?

Our mattresses are made of the highest quality materials and are tested extensively to ensure that you get a good product life. Our product lasts for an average of 10-12 years and we provide a 7 year limited warranty as well. Although the life of the product is good, we would recommend changing your mattress every 7 years for hygiene purposes.

How to unpack the mattress?

We request you to be gentle while opening the mattress as this may cause a cut or stain which is not covered under warranty. You can use a slightly sharp object to tear off the packaging.

Order Related

How do I return my mattress?

Please refer to the Warranty Policy Or 125 Night Trial Policy for more details on return or refund.

How can I cancel my order?

Contact us via email or phone before 12PM on the next day of placing order with the relevant reason and we will do the needful.

Can I change the order detail once placed?

Contact us in case of edits. If the order is not dispatched, we will try to change.

How soon can my refund be processed?

Once the mattress is sent back to us, SnugRest management will assess the quality of the returned mattress to confirm that there is no dirt or damage caused to the product and it is eligible under the 125 Nights Trial Terms within 7 working days. If it complies with the terms and is eligible for refund, we will process the refund within 15 working days.

What if I receive a defective product?

In case you receive a defective product, please get in touch with us immediately on the customer care number provided and send us photographic evidence of the alleged defect. If only the cover is defective, we will replace the cover immediately. Please note, stains are not covered under defects.

Do you deliver across India?

Yes! We do deliver our high-quality mattresses across all major cities like Mumbai, Delhi, Chennai, Bengaluru, Hyderabad, Pune and over 1000 other pin codes. You can check if delivery is available for your pin code on the product page by entering the pin code.