125 Nights Trial: Refund & Return Policy
We are confident about our products and our sure it will give you the Sleep you truly deserve. Basis our experience the body takes a minimum of 3 weeks to adapt to a new mattress, we request you to give yourself some time to adapt to your new mattress. Just in case if you are not satisfied you may return or exchange the mattress within 125 nights of your purchase and get a Full Refund.
Give us a call on +91 9820 083 011 / +91 9820 104 011 so we can walk you through the process. We'll place your new order over the phone, charge the difference in cost between the two items (or refund the difference accordingly), and we'll take up the process for return of the original product.
Terms & Conditions
- 125 Nights Trial is applicable for the first 125 nights from the date of delivery. In case of a swap between different models, the 125 Nights trial will be still calculated from the Day the first mattress got delivered.
- Our 125 Nights Trial offer applies only to the original purchaser of genuine SnugRest Mattress purchased from www.snugrest.in.
- Return Claims must be made directly through your registered email ID on firstname.lastname@example.org
- You need to provide Original Invoice and Order information along with pictures of the mattress while opting for a return. We may cancel the request if you fail to provide substantial proof.
- Our team will help you with the return process and necessary documentation required prior to the pick-up. The pick-up will be scheduled within 10-15 days post fulfilment of the return process.
- Warranty / Return claims will be inspected and picked up within 7 to 10 business days of raising a return request.
- The refund will be processed only after receiving & checking the condition of return goods.
- All claims will be settled within 15 working days of warranty claim receipt.
- Refunds will be made via the same payment method used to order the mattress
- The final decision on refund under 125 Nights Trial offer will be made by SnugRest Management/SnugRest. The company reserves the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 125 Nights Trial Offer.
- Disputes, if any, are subject to Mumbai jurisdiction only.
Exceptions To 125 Nights Trial- Return & Refund Policy
- There should be no sign of dirt or damage or odour on the mattress in case of filing claim under 125 nights trial & return policy.
- 125 Nights Trial is applicable only on standard size mattresses and not on custom mattresses.
- The 125-nights trial does not cover an exchange of your mattress due to incorrect size ordered by you.
- For hygiene, wash your mattress upper zipper cover once in two months.
- This policy is limited to one mattress return per user per household per year.